Shipping policy
Thank you for choosing Yellowtail Collectibles. We value your business and aim to provide the highest quality products. To ensure the integrity of our inventory and maintain our commitment to customer satisfaction, we have established the following shipping and return policies:
The following shipping policy outlines the terms and conditions governing the shipping of products ordered through our website. By placing an order, you agree to these conditions.
1. Shipping Methods
We offer various shipping methods to accommodate your needs. Options include standard, expedited, and express shipping. Shipping times and costs will vary based on the method selected and the destination. By default, all items will be shipping using standard ground shipping with UPS, USPS, or FedEx. Other services can be made available, you can contact us ahead of time to make arrangements.
2. Processing Time
Orders typically require 1-3 business days (excluding holidays and weekends) for processing before shipment. During peak seasons or promotions, processing times may be extended.
3. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method, the weight of the items, and the destination. Free shipping may be available for orders over a specified amount.
4. Delivery Times
Delivery times are estimates and can vary based on location, weather conditions, and other factors. We are not responsible for delays caused by the shipping carrier.
Shipping Method | Estimated Delivery Time
Standard | 5-7 business days
Expedited | 2-3 business days
Express | 1-2 business days
5. Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website.
6. Shipping Restrictions
We currently ship to the lower contiguous 48 US States only. Some items may have shipping restrictions based on location or local regulations. We currently do not offer international shipping outside of the USA.
7. Damaged or Lost Packages
In the event your package is damaged or lost during transit, please contact us within 7 days of the expected delivery date. We will assist in resolving the issue with the shipping carrier.
8. Returns and Exchanges
Please refer to our Return Policy for information regarding the return and exchange of products. Shipping fees are non-refundable unless the return is due to our error.
9. Changes to Shipping Information
If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee changes can be made once the order is in processing or shipped.
10. Customer Responsibility
It is the customer’s responsibility to provide accurate shipping information. We are not liable for delays or issues caused by incorrect addresses or unclaimed packages.
11. Contact Us
If you have any questions about our shipping conditions, please contact our customer service team at info@ytcollectibles.com
By placing an order, you acknowledge that you have read and agree to these General Shipping Conditions. Thank you for choosing us for your shipping needs!